Ofcom Finds “Clear Connection” Between Social Media Posts and Violent Disorder in England and Northern Ireland
In a recent report, Ofcom has concluded that there was a “clear connection” between the violent disorder in England and Northern Ireland during the summer and posts on social media and messaging apps. The government had asked the media regulator to investigate how illegal content and disinformation spread during the unrest.
According to Ofcom boss Dame Melanie Dawes, content related to the stabbings in Southport, which preceded the disorder, spread “widely and quickly” online. While most online services took rapid action, some firms’ responses were described as “uneven.”
Dame Melanie highlighted the role of virality and algorithmic recommendations in driving divisive narratives during a crisis period. Experts emphasize the power and responsibility that social media platforms have in such situations.
Rashik Parmar from BCS, the Chartered Institute for IT, stated, “Ofcom is saying that social media posts inciting riots are not just words – they play a big part in fanning the flames of disorder.” He called for accountability where platforms allow dangerously divisive content to go unchecked.
Media analyst Hanna Kahlert at Midia Research noted that Ofcom’s findings are a call for social platforms to take greater ownership of the impact of content. At the time of the unrest, Ofcom faced criticism for not doing more to curb the spread of untrue and inflammatory content.
The Online Safety Act, which will grant Ofcom enhanced powers, is set to come into force soon. The act will establish codes of practice for big tech firms, placing new responsibilities on them for tackling disinformation.
The unrest in August 2024 was the worst seen in the UK in a decade, leading to waves of arrests and prosecutions, including for online offenses. The role of big tech in the events was heavily scrutinized, with platforms remaining largely silent. The prime minister also clashed with tech billionaire Elon Musk, who suggested that “civil war is inevitable” following the disorder. Sir Keir Starmer criticized Musk’s comments and called for social media companies to do more to prevent such incidents in the future.
